If you are having difficulty placing your order online or simply have a few questions before you proceed, we can help you complete your order over the phone. Just call 888-647-4233(toll free) - our sales reps are ready to help!
If you experience any difficulty placing your order, we can help you complete your order over the phone. Just call 888-647-4233(toll free) - our sales reps are here to help!
We accept Visa, MasterCard, American Express, Discover, and PayPal.
If you feel you placed an order in error, call our sales department at 888-647-4233. All of our awnings are custom made per customer. If production has not yet begun on your order, there may still be time to cancel. If production has begun, it is too late to cancel your order and you will be responsible for a 30% restocking fee. Please see our return policy here.
You will receive an order confirmation followed by a shipping confirmation, sent to your email address. If you placed an order but did not receive a confirmation email, please call our sales department at 888-647-4233.
Your awning has been specifically crafted and custom built for your unique needs which render it unsellable to another customer. If an awning needs to be returned, we can typically salvage the components, if received undamaged.
If you are returning a non-defective product, you must pay return shipping fees.In order to return your product, you must contact us to get a valid return authorization within 15 calendar days from the date of delivery.
You must also get your product to a shipper, and have it delivered to us within 30 calendar days from the date you received it.All returns must be complete. If your return is not complete and undamaged, it will be rejected and returned to you.
If you notice any damage to the box which you think might result in damage to the product, please note these concerns on the paperwork from the driver before signing for it. This will better help protect you from a possible freight damage claim once you open the box.
100% solution dyed acrylic fabric – USA sourced. Top quality fabrics from world leaders such as Sunbrella.
18-8 stainless steel, that will not corrode. The optional hood is made of powder coated reinforced aluminum to match the framework. The hood will not sag, bend, rattle or blow off.
Up to 300+ lbs per arm. The fabric is tighter, and the unit will withstand stronger wind loads.
On a wall, underside of an eve/overhang, or on a roof. You can mount this product on virtually any home.
We provide only full-term warranties. Other companies offer prorated warranties that are virtually worthless after only a few years.
Everything ships from our manufacturing facility in Middletown, NY.
Shipping depends on the size and weight of the parts. Your completed product ships common carrier out of our New York production facility and can take between 2 to 6 working days (Monday to Friday) for transportation.
You can check the status of your order any time by calling our sales department at 888-647-4233. Once shipped, you will be provided with the tracking number for your order.
We use the highest quality material for our awning fabric, hardware, framework, and electronics. Our awnings are manufactured in New York. We offer the highest level of quality control, and nothing is sourced from Asia/China. Need more proof? Here are a few more reasons why are retractable awnings are the right choice.
- Our framework is powder coated with a durable, peel-free coating.
- Our arm cables are made from PVC coated 4mm high carbon steel
- We use Gore Tenara thread on ourSunCover 5000 units
- 100% computerized cutting on all fabrics
- Assembled in and ships from New York